Customer Services Representative 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems has an opening for a Customer Service Representative 2 to join our team of qualified, diverse individuals. This position will be located on site in Palmdale, CA. The Customer Service Representative 2 duties and responsibilities will be to: Take and process transactions by telephone, internet, and correspondence from customers and representatives. Enter and maintain database records of customer profiles and prepares and maintains status reports. Act as liaison for customers. Maintain knowledge of company products and customer service processes. Basic Qualification for a Customer Service Representative Level 2: High School diploma or equivalent and 2 years of customer service experience. Must have 5 years employee store experience. Must have Experience with Retail Pro 8 and/or Retail Pro 9. Must be willing to work 1st shift 9/80 schedule (6:00am-3:30pm PST).