Store Leader

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Store Leader.

Inspiring, confident, and ambitious, Store Leaders are the leaders of our stores. Your strategic thinking, passion for retail and home design, and your ability to connect with people will help you to excel in this role. As Store Leader, you will lead and empower associates in achieving sales goals and creating an exceptional store experience. You coach and mentor associates to develop their talents and thrive in change, think big and strive toward career advancement opportunities. An excellent communicator, you steer the company vision and share business goals with your team.

A day in the life as a Store Leader...

• Lead the Assistant Leaders and Leads in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
• Manage the recruitment/hiring, promotion, disciplinary and termination process for all store associates, and maintain all associate files.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Build a high energy culture of fun and engagement focused on service and results.
• Ensure the execution and standards of the visual merchandising vision, as directed by the Visual Merchandising Department.
• Establish priorities and set direction for the store by conducting weekly walk-throughs in conjunction with the Assistant Leaders and Team Leaders.
• In coordination with the Area Manager, develop and analyze store and market trends and build plans to act as appropriate.
• Ensure full understanding and awareness of all store communications including product information, current advertising, promotions and other marketing initiatives.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Manage controllable costs, profit and loss, and maintain fiscal responsibility for the store.
• Provide associate and customer feedback to Merchandising teams and Logistics regarding product, inventory, and delivery issues.

What you’ll bring to the table:

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Proven success in developing skills and future leaders and Track record of driving business results and achieving goals
• Excellent communication skills and interpersonal skills
• Proven ability to build a culture focused on success and teamwork

We’d Love to hear from you if:

• 3+ years retail management experience leading a cross-functional team focused on strategy and implementing initiatives
• High school diploma/GED or equivalent
• Open availability to work flexible hours on weekdays, evenings and weekends