Retail Support Associate - Jewelry Ringer, Northshore - Part Time

About:

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

Job Overview:

 The Jewelry Ringer is responsible for providing excellent customer service when performing functions related to the POS system and other operational tasks as necessary. The colleague is also responsible for fulfillment and performing other duties as necessary. When not assisting customers, this colleague is responsible for the operational aspects of running the department including but not limited to processing new receipts, merchandising the floor, filling in the floor, taking markdowns, signing and setting sales, doing RTVs, BOPS and Fulfillment orders.

Essential Functions:

•  Be proficient in POS systems including Search and Send.
• Proactive in assisting customers who are using devices to shop and compare
• Provide an exceptional customer experience by ensuring the customer is always the priority.   
• Suggest additional merchandise to compliment selection and engage the customer.
• Offer and promote benefit of extended service plan to our customers purchasing fine jewelry and watches.
• Reinforce customer’s selection and package merchandise with care.
• Maintain register bay supply levels and notify People Leader when supplies need to be reordered. 
• Maintain department recovery standards; including returns.
• Assist in replenishment of stock and replenishment on to the sales floor. 
• Participate in stockroom maintenance, organization, and housekeeping.
• Process damages, transfers, and return to vendor merchandise.
• Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets.
• Assist in inventory and markdown processes.
• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.
• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
• Follows shortage programs and procedures as they pertain to the receiving function.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.  
• Dependable attendance and punctuality.

Qualifications and Competencies:

• No Education or Experience Required 

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities 
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Prior experience in Jewelry preferred.

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs