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About
Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Our customers come to us for fashion, value and celebration.
Macy’s Marketing delivers a healthy, profitable customer franchise that is growing through engagement and acquisition. Our team leads strategic initiatives such as personalization and monetization, as well as our Star Rewards Loyalty program.
Take the helm of one of the world’s most beloved brands and help bring it to life for our customers. As part of our team, you’ll own, guide, and direct marketing efforts, motivating our customers to strengthen their relationship with our brand. Constantly creating, innovating, and exploring the new, you’ll drive customer engagement and loyalty while sparking excitement.
Job Overview:
The Dicken’s Village Villager is an ambassador of Macys charged with helping to spread cheer and goodwill among our Dickens Village guests. As a Villager, you will be responsible for ensuring a wonderful holiday experience by employing a mix of entertainment and crowd control techniques to maintain the flow of guests passing through the Dickens Village attraction, while staying in character as a citizen of Victorian London.
Essential Functions:
- Checking in guests using our computerized reservation system
- Assisting guest with making reservations
- Fielding customer questions and concerns
- Communicating with other Usher team members on guest flow throughout the queue area
- Maintaining crowd control
- Policing exhibit against damage to figures, littering, and shoplifting
- Communicating problems within the exhibit to managers and security
- Providing assistance to customers
- Regular, dependable attendance & punctuality
- Always maintain a cheerful, upbeat demeanor while on stage in front of guests
Qualifications
Education/Experience:
- Crowd control experience with both adults and children required
- Customer service experience required
- Performer experience preferred
Communication Skills:
- Knowledge of a second language helpful
- Strong interpersonal and communication skills
Mathematical Ability:
- Basic math functions such as addition, subtraction, multiplication and division
Reasoning Ability:
- Must have the ability to work independently with minimal supervision
- Must be able to multitask in a fast paced environment
- Present a professional image consistent with Macy's brand values
Physical Demands:
- Prolonged standing or sitting may be required
Other Skills:
- Effective communicator
- Leadership
- Customer Service
- Punctuality
- Cheerful and enthusiastic disposition
- Ability to engage and entertain children
- Must be comfortable working in crowded areas and confined spaces
Work Hours:
- Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
