Client Relationship Specialist - Phoenix, AZ (Financial Solutions Branch)

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Financial Solutions Branch (FSB) is a segment of the Specialized Teams for Advice & Relationships (STAR) organization within the Branch Network of Investor Services. FSB provides a dedicated relationship model that serves mass affluent retail investors.  

In FSB, we have a unique opportunity to assist clients who don’t live within proximity to a physical branch.  We also cater to clients who prefer to conduct business over the phone, as meetings are held either on the phone or by video conference technology. Whether it’s retirement planning, charitable giving, estate planning, active investing or managing banking and lending needs, Investor Services can help.

Our branch network is primarily responsible for providing advice and counsel to individuals and families with their financial needs, including retirement planning, educational planning, investment management, estate planning, active investing, managed banking, and lending needs.  

As a Client Relationship Specialist (CRS), you will pursue this mission through demonstrating the ability to consistently handle service levels, client escalations and providing a resolution that meets the needs/wants of the client, the branch, and the company.   

We believe that our values have helped us to build both a successful business model and an extraordinary work environment. We value teamwork, integrity, service, open communication, and perseverance.

Building strong, personal relationships with our clients is a key component of our business strategy.

Our Client Relationship Specialist will pursue this mission through:

• Delivering unparalleled value, excellent service and providing a positive client experience
• Managing a case queue which include service & research requests that range from simple to complex with varying urgency levels
• Scheduling clients with a Financial Consultant for further consultation
• Uncovering additional business development opportunities through various avenues
• Firm understanding of regulatory and compliance policies associated with brokerage business and risk mitigation in day-to-day job function 
• Researching and resolving operational inefficiencies, and identifying areas of improvement that will assist our group in reaching team objectives
• Utilizing business partners and resources to drive scale within our business model
• Collaborating with other Client Relationship Specialists to support the goals of the enterprise
• Handling client escalations and issues with tact and diplomacy   

What you have

Required Qualifications:  

• Understanding of the financial services industry and securities industry 
• 2+ years in a client service capacity   

Preferred Qualifications

• Active and valid FINRA Series 7 and 63 licenses
• Effective time management skills, with the ability to prioritize issues and invest time where appropriate   

• Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously

• Ability to manage multiple client situations, needs, and inquiries simultaneously, and prioritize accordingly
• Building and fostering good cross enterprise working relationshiips
• Strong written and oral communication skills in addition to attention to detail