Project Manager Lead- Fraud

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Project Manager Lead- Fraud, you will facilitate and leads the execution and delivery of moderately to highly complex, specific, incremental work efforts intended to accomplish business goals and objectives within prescribed timeframes, scopes, and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals, operational objectives, and program-level requirements. Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives.

• Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines.

• Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.

• Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget.

• Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members.

• Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.

• Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts.

• Removes obstacles and impediments to ensure business and operational objectives are met.

• Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders.

• Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.

• Identifies and determines interdependencies of work within work effort(s).

• Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management.

• Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.

• Drives adoption and challenges standards. Leads subject matter experts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of proven experience in project or program management, including planning, tracking and delivery.

• Expert knowledge of project management tools and methodologies.

• Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile).

• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

• Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.

• Extensive understanding of risk management policies and procedures.

What sets you apart:

• Demonstrated success in managing work subject to stringent regulatory oversight from agencies such as the OCC, SEC, and CFPB. This includes experience in navigating complex regulatory requirements, implementing compliant processes, and addressing regulatory findings.

• Expertise in enterprise risk management, including identifying, mitigating, and reporting on potential risks at the enterprise level.

• Possesses extensive experience in either second and third lines of defense, as evidenced by roles in internal audit (managing and performing audits, developing methodologies, remediating regulatory issues) and oversight of enterprise risk management activities

• Proven ability to develop comprehensive closure packages and/or proposals, including those addressing regulatory matters and/or created within a 3rd-party consulting or professional services environment.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450-$197,730.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.