Collections Supervisor

This position will supervise the overall performance of daily collection activities for the assigned unit while ensuring compliance with corporate policy and state and federal regulations. The Collections Supervisor will also examine workload volumes, prioritize work efforts, and perform daily monitoring of calls made by representatives which ensures detailed documentation on each account. The main goal for the Collections Supervisor is to lead, develop, and maintain a highly effective team through communication, performance management, development plans, and reward/recognition practices.

The Collections Supervisor will be critical in cultivating an environment that supports, and reflects, the OneMain brand.

In the Role

• Provide complaint management support to Centralized Collections group and be SPOC for EOCC complaints
• Administering unit processes to determine effective and efficient work methods
• Analyzing reports, review files, and work actions to identify training issues, potential system issues and enhancements to achieve goals and minimize exposures by implementing corrective actions
• Work with IT to identify and implement process improvements
• Provide administrative oversight for quality and controls of key points of operation
• Work with Branch partners to encourage and facilitate Branch/Centralized partnership

Requirements

• Four (4) years of collection / call center experience
• Supervisory experience over a group of 5 to 10 team members

OR

• High School Diploma or GED
• 4 to 6 years of collection/call center supervisory experience
• Supervisory experience over a group of 5 to 10 team members

Preferred

• Bi-Lingual (Spanish / English) fluency preferred but not required
• Experience in the financial services industry
• Proven excellent customer service skills from an auto repo environment preferred but not required

Location: London, KY

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time 
• And more