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Retail Service Specialist

AAA East Central
Posted 18 days ago, valid for 5 days
Location

Pittsburgh, Allegheny 15237, PA

Salary

$35,000 - $42,000 per annum

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Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts
Wellness Program

By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.

Sonic Summary

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  • The Retail Service Specialist position focuses on providing exceptional customer service and sales support in a branch environment.
  • Candidates should have experience in retail sales, banking, or a similar customer service setting, with a high school diploma or GED required.
  • The role offers a salary of $40,000 per year and includes the opportunity to earn incentives by reaching sales and service goals.
  • Key responsibilities include greeting customers, providing DMV services, and assisting with travel-related inquiries.
  • This position is based in the North Hills office, with business hours from Monday to Saturday, and requires the ability to work overtime, including Saturdays.
Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products.Ā  This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.

Business hours are Monday through Friday 9am ā€“ 6pm and Saturday 9am ā€“ 3pm.

Please note: this position is based in our North Hills office at 4790 McKnight Road. We have various other positions available in Pittsburgh and the surrounding area.

Responsibilities

  • Greet all members and customers, determine their need and provide Legendary Service

  • Provide DMV vehicle license, registration and notary services

  • Reach sales and service goals (and earn incentives!) for multiple AAA products and services

  • Preparing and providing TripTikĀ® travel routings, marked road maps, tour books, and other travel-related materials

  • Issue passport photos

  • Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer

  • Make hotel and car rental reservations for members and provide travel destination information

Qualifications

  • Experience in retail sales, banking or similar customer service/sales environment

  • Proven ability to exceed assigned sales or service quality goals

  • Must be able to obtain and maintain valid notary license

  • Experience with Microsoft Office basics

  • Ability to work overtime, including Saturdays

  • Ability to travel locally when necessary

  • A high school diploma or GED

Benefits:

  • Ā· Extraordinary medical/dental/vision/life benefits
  • Ā· 401(k) Savings plan with company match
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity ā€“ we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.ā€

AAA is an Equal Opportunity Employer

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By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.