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The Community Relations Director is responsible for achieving maximum occupancy and total revenue potential of the community by attracting qualified prospects to the community and converting those prospects into residents.
• Regularly meets the sales standards as set by the VP of Sales
• Answers telephone inquiries, schedules visits, conducts tours and closes sales as per sales and marketing goals
• Meets and greets visitors and tours prospects
• Consistently uses all Maplewood sales tools
• Ensures that the building shows a positive first impression, communicate issues to supervisor
• Ensures model apartments are well appointed, clean, and neat
• Ensures qualified leads are entered in YARDI
• Ensure use of YARDI within community is timely and accurate
• Ensures all lead sources are identified in the YARDI system
• Ensures inquiry forms are always available at the front desk and provided to all managers
• Works with the Executive Director to resolve any community presentation issues
• Maintains or grows occupancy to maximum levels
• Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community sales & marketing plans
• Plans and coordinates two lead generating events each month
• Proactively identifies and pursues publicity opportunities
• Coordinates new resident move-in process with support of management team, including all required paperwork, unit readiness, resident requests and welcome event
• Meets monthly budget targets, with any variances to be discussed with the Executive Director
• Provide monthly sales and/or customer service training to concierges and managers
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
