Referral Coordinator

At CSI Pharmacy (CSI), we are on a mission to provide specialty pharmacy services to patients with chronic and rare illnesses in need of complex care. Committed to improving the health and livelihood of our patients, our Referral Coordinator will partner with our extraordinary team of Pharmacists, Clinicians, and Business Professionals to bring the highest quality treatments, care, and comfort to the patients we serve. 
 

CSI is a rapidly growing National Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

 

Our high value rewards package:

• Up to 80 hours of PTO and 6 paid holidays
   
• 401k plan with matching contributions
   
• Industry-leading 360 You™ benefits program
   
• Up to 90% off higher education (degrees, certifications) and test preparation for you and your family through Purdue University Global Programs and Kaplan
   
• Car Rental discounts through Enterprise
   
• Employee Assistance Program (EAP) offered through Lincoln Financial Group
   

Certain benefits may vary based on your employment status.

What you’ll do in this role:

• Intakes new patients, does initial evaluation of referral to look for potential issues identify the ordered therapy diagnosis and other clinical data.
   
• Provides timely responses to patients' inquiries by telephone and/or email consistent with service and quality standards.
   
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
   
• Coordinates patient care be scheduling orders communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.
   
• Conducts patient chart audits routinely.
   
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
   
• Ensures that food patient relations are maintained, and patients' concerns and complaints are resolved fairly and effectively.
   
• Complete other stages of the order process as assigned including but not limited to scanning prescriptions, Pre-QA, Intake Prep, and work issues.

We are looking for a compassionate Referral Coordinator with:

• Pharmacy Technician License PREFERRED
   
• At least 1 year of experience in a Call Center setting
   
• At least 1 year of experience in a Home Healthcare or Pharmacy
   
• Willing to work overtime, this may include evening, weekends and/or hours outside of the normal business hours.