System Engineer - Messaging and Collaboration

Job Summary

The Messaging & Collaboration Engineer provides support, implementation, and design services for Microsoft O/M365, Azure, and Windows-based systems across the enterprise, including directory and identity management solutions. You will resolve assigned cases, implement change requests, and act as an escalation for support issues. You will assist with initiatives and innovative solutions through research and collaboration. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft O/M365, Azure, SSO, Active Directory, and basic PowerShell Scripting. 

Responsibilities

• Assist in designing, implementing, and enforcing email system security, hygiene, SPAM Control, and Geofencing.
• Manage and maintain the Microsoft O/M365 environment, including Exchange Online, Teams, SharePoint, and OneDrive; Support eDiscovery and components of Purview. 
• Ensure the availability, performance, and security of messaging and collaboration systems.
• Collaborate with cross-functional teams to integrate messaging and collaboration services with other IT systems and applications.  
• Monitor and troubleshoot issues with end users, providing timely resolution and support. 
• Perform root cause analysis, document, and report on system configurations, processes, and procedures.
• Develop techniques and implement the resolution of problems based on prior root cause analysis.   
• Stay current with emerging technologies and best practices in messaging and collaboration and apply this knowledge to enhance Altice’s services.
• Interact with end users to troubleshoot reported problems or to perform required system maintenance activities.  
• Escalate problems to Engineering Leads, management and/or vendors in a timely fashion. 
• Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment. 
• Administer and troubleshoot Exchange 2019 and Exchange Online.   
• Own and administer SPF, DMARC Policies.  
• Assist to develop automation routines to replace manual processes and increase efficiency. 
• Leverage CoPilot and other AI systems.
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Qualifications

• Associate degree or above in an IT-related field or equivalent work experience.  
• Minimum of 3 years of technical experience with Microsoft Active Directory.   
• Experience with Microsoft O/M365, Microsoft Active Directory, and PKI architecture.   
• Knowledge of Email Tracing & Forensics   
• Experience in the design and troubleshooting of Entra ID and Azure.   
• Experience in the design of enterprise IT infrastructure.  
• Ability to communicate clearly and concisely to peers, management, and business stakeholders in a written and verbal fashion.  
• Ability to assist with research, analysis, definition, design, documentation, and implementation of creative solutions to achieve business objectives.   
• Demonstrated knowledge of authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions.   
• Strong troubleshooting skills are required in this position.   
• Knowledge and understanding of basic project management concepts.   
• Knowledge of traditional SDLC, Waterfall and Agile project delivery concepts   
• Knowledge and understanding of general ITIL concepts.   
• Disaster Recovery experience.  
• Working knowledge of network architecture and standards for large enterprise deployments and understanding of security frameworks specific to IT Standards (PCI/SOX/etc.)    
• Attribute and object level knowledge of Active Directory.