Radiology Imaging Support Associate

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections. Creates imaging media imaging discs fulfills requests for image sharing. Communicates with patients and external providers offices through multiple means of contact. Complies with all HIPAA guidelines for fulfilling standard. Utilizes electronic health records to verify patient and imaging study information. Utilizes multiple imaging platforms to import and export medical images. Works professionally to communicate with residents, attending physicians, radiologists, and contracted teleradiology services regarding radiology reads. Serves as a liaison to resolve unread studies. Works professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology. Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution. Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.