Patient Care Coordinator - Portland, OR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Family Medical Group, NE, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday-Friday, 7am-3:30pm PST, Rotating Saturdays (about every 6 weeks), 9am-1pm PST

Location: 2647 NE 33rd Ave, Portland, OR 97212

Primary Responsibilities:

• Applies knowledge/skills to activities that often vary from day to day
• Checks patients in and out for scheduled appointments
• Collects and processes patient payments
• Collects and processes in-coming and outgoing mail
• Prepares patient documents, labels, and packets for clinic operations
• Schedules, cancels and changes appointments within the scheduling module of the electronic medical record (EMR)
• Collects insurance cards and photo identification for all patients, scans and uploads them to the EMR
• Registers new and returning patients, collecting and verifying all demographic information and completing accurate and detailed data entry into the EMR
• Verifies insurance eligibility using the EMR or insurance portal electronic verification system
• Acts as a resource person to patients and staff regarding clinic and front office operations
• Takes incoming calls for scheduling and other inquiries, documenting each call within the EMR and dispositioning the call appropriately
• Makes outgoing calls for scheduling, re-scheduling or returning patient calls or as directed
• Documents within the EMR using grammatically correct written English language
• Maintains/ Orders office supplies as needed
• Attends and participates in monthly staff meetings
• Participates in monthly assignment rotations and assigned support tasks
• Works rotating Saturday shifts as assigned. 9AM-1Pm
• Any other tasks as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of Microsoft Office experience
• 1+ years of customer service experience

Preferred Qualifications:

• Medical Office experience
• 1+ years of electronic medical record experience
• 1+ years of health plan insurance knowledge
• Bilingual (English / Spanish)  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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