Back to searchCustomer Service Representative
QPS Employment Group
Posted a month ago, valid for 5 months
Quincy, IL 62301, US
$14 - $15 per hour
Full Time
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Sonic Summary
- QPS Employment Group is hiring a Customer Service Representative with a wage range of $14.00-$15.00 per hour.
- The role requires a minimum of 2 years of customer service experience and a high school diploma or equivalent.
- Responsibilities include handling inbound calls, assisting customers with product selection, and managing order tracking.
- Candidates should possess strong communication skills, proficiency in software tools, and the ability to multitask effectively.
- QPS Employment Group offers access to leading employers and dedicated placement specialists to support your job search.
Wage: $14.00-$15.00 per hour
QPS Employment Group is seeking a motivated and detail-oriented Customer Service Representative to join a great team. As part of the customer service department, you will be responsible for assisting customers with inquiries, product selection, and order management to ensure a seamless and satisfying customer experience. This role requires strong communication, problem-solving, and multitasking skills, along with proficiency in software tools and customer relationship management.
Customer Service Representative Responsibilities include but are not limited to:
- Handle inbound telephone calls and respond to customer inquiries promptly and professionally.
- Understand customer needs and provide tailored solutions using effective customer service techniques.
- Assist customers with product selection and provide detailed product information.
- Track open orders, resolve outstanding issues, and follow up on backorders to maximize shippable orders.
- Use various software tools to manage customer accounts, research solutions, and communicate clearly with customers.
- Maintain accurate documentation and records of customer interactions and transactions.
Customer Service Representative Requirements:
- Minimum 2 years of customer service experience required.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Sales, Marketing, or a related field preferred.
- Strong computer skills, including proficiency in Microsoft Word and Excel.
- Excellent communication skills, especially over the phone.
- Attention to detail and the ability to manage multiple tasks and projects.
- Strong decision-making abilities and the capacity to work independently.
- Ability to prioritize tasks in a fast-paced environment.
- Knowledge of customer service best practices and a commitment to delivering high-quality service.
quncy@qpsemployment.com
IND118
About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?
-Access to sought-after positions with leading employers
-Dedicated placement specialists who will guide you through every step of the job search process
