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Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Technical Support Services team is seeking a qualified Technician 2 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service.
A day in the life...
- Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
- Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
- Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
- Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
- Perform maintenance activities to help prevent unexpected failures of technical equipment.
- Involvement with meeting technology implementation efforts.
- Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
- Demonstrate understanding of Project Management best practices.
- This position requires that the candidate work onsite at our Fulfillment Center in Elizabethtown, PA. The scheduled shift will be Wednesday - Saturday from 11 AM - 9:30 PM.
- A bachelor's degree in related field or equivalent experience
- 2+ years' experience in a service management industry
- 3 years' tech support experience
- 3+ years' experience troubleshooting, testing, or repairing technical equipment
- Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers
- Excellent problem-solving skills and aptitude to learn quickly
- Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty
- With others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers.
- With transparency. We encourage open dialog and discourse. We actively work to break down silos.
- With agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change.
- With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
- With pride. We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
- With Nordstrom Core Values. Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
