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The Senior Operations Manager is a very experienced leader with between 5 -7 years of experience leading and developing leaders in support of the business strategy focusing on day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. The Senior Operations Manager guides and influences the development of managers and supports the selection, retention and engagement of both managers and employees. This critical role will enable succession planning across the network and requires a combination of focus and flexibility.
A day in the life...
- Support the business strategy or driving results for overall safety, quality and performance while driving efficiency and scale
- Lead, develop, and grow the performance of a team of about 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence
- Recruiting, selecting, onboarding, and training the right leaders
- The ability to demonstrate good judgement when making decisions and owns the impact of decisions made
- Promotes equity across the network and within the organization
- Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
- Drive KPI metrics as well as 4DX and facility performance scorecards
- Partner with on-site and virtual operational support teams and partners to test, pilot, implement solutions for the building
- 6+ years of warehouse experience in a managerial role
- Well-developed and proven time management skills and the ability to prioritize.
- Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports
- Strong knowledge of warehousing Key Performance Indicators (KPIs)
- Demonstrated excellence in managing projects, programs, and initiatives within a building
- Ability to analyze data and determine actions based on improvement opportunities
- Excellent verbal and written communication skills
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
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