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As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
A Brief Overview
The Kitchen and Bath Designer will work in a retail environment with customers and builders to assist with the design and product selection process. This position will also follow up with customers and builders to ensure the job is completed in a timely manner. The Kitchen & Bath Designer must also posses an extensive knowledge of the products they represent and the ability to serve their client's needs. This position will also solicit new accounts and make job site visits.
What you will do
- Solicit new accounts, conduct job site visits, and prospect for new projects
- Greet clients to the design center, assess clients needs and assist the customer with product selection and order appropriate materials and quantities for the projects
- Conduct pre-construction site inspections and measurements
- Perform automated design capability within stock and semi custom product categories
- Conduct bid and prep proposal functions
- Order project materials
- Arrange project schedules, sub contractor schedules and material deliveries
- Act as the liaison between the customer, materials vendors and subcontractors
- Review assigned accounts to ensure payments and credits are processed in an accurate and timely manner
- Maintain current knowledge of daily and monthly sales and their relationship to margin goals
- Understand all aspects of customer billing cycle, cash vs. credit, and how to figure and process a deposit by having a thorough knowledge of the paperwork flow and distribution process
- Must posses the necessary knowledge to be able to explain the differences in cabinet lines to customers
- Have a broad knowledge of all other items sold, various countertop products, cultured marble, sinks, faucets, etc.
- Basic knowledge of cabinet design software, order entry of industry related software, Microsoft Outlook, Word and Excel
- Maintain an active file of new and existing customers
- Insure all vendor literature is maintained and presented or stored in a clean, neat fashion
- Coordinate the delivery to contractor-remodeler customers on an as needed basis
- Maintain a clean, neat, professional looking show room
- Participate in semi-annual inventory
- Know the pricing multipliers and current lead times for all cabinet lines, countertop fabricators, and all miscellaneous products available
- Understand the receiving process and the paperwork associated with the process. Call vendors to follow up on any backordered items
- Know the warranty policies of all items sold. Be able to order such items when requested by customer.
- Complies with Company's attendance policy by maintaining regular and predictable attendance.
Education Qualifications
- 60 hours of NKBA professional development programming or equivalent technical degree preferred.
Experience Qualifications
- 3-7 years of Kitchen & Bath industry experience required.
Skills and Abilities
- Advanced computer-aided drafting skills, salesmanship, good verbal communication skills and design presentation skills.
- Advanced knowledge of kitchen and bathroom design, general knowledge in all aspects of design and construction and of building materials
Licenses and Certifications
- Maintain a valid driver's license to operate a motor vehicle in the state of sales activity required.
Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
