Essential Functions:
• Actualizes ABM Healthcare Support Services Mission, Vision and Value statements.
 • Maintains professional behavior consistent with role, as well as composure in difficult interpersonal situations.Â
• Knows who all their customers are and initiates and maintains positive relationships with them; promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.
 • Initiates and maintains positive relationships with administrative leadership and internal department directors and staff in an effort to build a strong, cohesive team.
 • Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service.
 • Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required.Â
• Follows Universal Precautions/Infection Control Procedures.Â
• Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information.
 • Conducts and attends regularly scheduled meetings at each facility.
 • Directs and monitors all patient and retail operations to ensure operations are consistent in each food service area.
 • Coordinates and integrates the administrative aspects of the food service operations to provide a quality program with the development of short and long-range department plans that are consistent with organizational and department policies.Â
• Participates in the annual performance evaluation for department managers, ensuring reviews are completed per facility and ABM Healthcare Support Services guidelines and time frames.
 • Works closely with the internal department managers to ensure continuous communication related to consistency of operations.Â
• Completes all required facility and ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.
 EDUCATION/EXPERIENCE:Â
• Associate Degree RequiredÂ
• Preferred: Bachelor degree from accredited college or university with major in food and nutrition and/or dietetics.Â
 -Three years management work experience in a food related or healthcare environment.Â
- Preferred: Certified Dietary Manager (CDM), Certified Executive Chef or Registered Dietitian (RD)