Sr. Manager - MMS B2B e-Commerce Application Maintenance and Support (AMS)

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Job Summary:

The (Sr. Manager) Operational Excellence leader will oversee ITIL processes for MMS B2B Commerce, ensuring platform reliability and performance. This role involves managing the infrastructure life cycle, addressing technical debt, driving automation, and implementing security measures. The leader will also manage vendor relationships, communicate with key stakeholders, align activities with business strategy, and maintain disaster recovery plans. Additionally, the role includes overseeing the budget, fostering innovation, and ensuring compliance with regulations and policies.

Responsibilities:

• Lead ITIL processes (Incident, Problem, Change, Release, and Configuration Management) for MMS B2B Commerce.
• Manage day-to-day platform operations to ensure uptime, performance, and system reliability.
• Oversee infrastructure life cycle management.
• Prioritize technical debt and focus on incremental platform improvements.
• Drive automation and system optimization for efficiency.
• Implement and monitor security measures to protect systems and data.
• Oversee vendor relationships and ensure vendor quality and performance SLAs.
• Maintain transparent and effective communication with key stakeholders, including executive leadership and business units.
• Provide regular updates on system performance, incidents, and improvement initiatives.
• Align maintenance and support activities with overall business strategy and objectives.
• Ensure compliance with relevant regulations, standards, and internal policies.
• Oversee the budget for maintenance and support activities.
• Foster a culture of innovation and continuous improvement within the team.
• Maintain and enhance disaster recovery and business continuity plans.
• Identify and manage risks associated with system maintenance and support.
• Implement governance frameworks to oversee IT processes and ensure accountability.
• Ensure system architecture and configuration documentation is up-to-date.
• Develop and maintain comprehensive architecture diagrams and documentation.
• Establish and monitor KPIs for system performance, incident resolution, and problem management.
• Regularly review and report on maintenance and support activities' performance.
• Utilize data and metrics for decision-making and demonstrating IT operations' value.
• Ensure a customer-centric approach in all maintenance and support activities.
• Collaborate with the Application Development team to address ongoing needs after new features go live.

Minimum Requirements:

Degree or equivalent and typically requires 10+ years of relevant experience.

Critical Skills:

• Proven experience in IT operations, preferably in a leadership role.
• Strong understanding of ITIL processes and best practices.
• Experience with infrastructure life cycle management.
• Demonstrated ability to manage vendor relationships and ensure performance SLAs.
• Knowledge of security measures and best practices for protecting systems and data.
• Excellent communication and stakeholder management skills.
• Ability to prioritize and address technical debt effectively.
• Strong problem-solving and decision-making skills.
• Experience with automation and system optimization.
• Ability to align IT activities with business strategy and objectives.
• Proficiency in developing and maintaining system documentation and architecture diagrams.
• Experience in establishing and monitoring KPIs for IT operations.

Additional Skills:

• Familiarity with disaster recovery and business continuity planning.
• Ability to foster a culture of innovation and continuous improvement.
• Strong understanding of governance frameworks for IT processes.
• Ability to manage risks associated with system maintenance and support.
• Customer-centric mindset and approach.

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Relevant certifications such as ITIL, PMP, or similar are preferred.

 

Please note that only candidates authorized to work in the US will be considered for this position. Sponsorship is not available.

****Relocation assistance is not budgeted for this role****

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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