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Sr Customer Service Representative

Genuine Parts Company
Posted 3 days ago, valid for a year
Location

Rochester, NY 14647, US

Salary

$22 - $29 per hour

Contract type

Full Time

Tuition Reimbursement

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Sonic Summary

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  • The Senior Customer Service Representative at Motion Industries responds to customer inquiries and places orders to meet customer expectations.
  • This role requires five or more years of related experience and offers a salary range of $22 to $29 per hour.
  • The representative develops relationships with customers, provides guidance to less experienced staff, and manages customer orders and pricing adjustments.
  • Key responsibilities include expediting backorders, sourcing products, and determining cost-effective shipping methods.
  • Candidates should possess excellent communication, negotiation skills, and strong product knowledge, along with a high school diploma or GED.

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

  • Orders items to ensure appropriate inventory levels are maintained for customers.

  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

  • Expedites backorders. May pull inventory and prepare order for shipment to customer.

  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

  • Determines the most cost effective shipping method for customer orders.

  • May handle customer returns.

  • May be assigned to one customer.

  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.

  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

  • May be responsible for quality and/or safety in the branch.

  • Performs other duties as assigned.

  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED

  • Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Excellent communication skills including written, verbal, and listening.

  • Ability to multi-task and time management skills required.

  • Excellent computer skills.

  • Excellent negotiation skills.

  • Strong product knowledge.

  • Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

  • None required.

SUPERVISORY RESPONSIBILITY:

BUDGET RESPONSIBILITY:

  • No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

  • Pay: $22 - $29/ hour

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.




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By applying, a Genuine Parts Company account will be created for you. Genuine Parts Company's Privacy Policy will apply.