Operations Manager

Benefit Information:  

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

We are seeking a dynamic and experienced Operations Manager to manage and grow our strategic partnership with Boeing. The ideal candidate will be responsible for overseeing the day-to-day relationship, ensuring customer satisfaction, and driving business growth by identifying new opportunities within the Boeing account. This role requires excellent communication skills, and a proactive approach to account management.

Key Responsibilities:

• Serve as the primary point of contact for Boeing, fostering strong, long-term relationships with key stakeholders.
• Understand Boeing’s business needs, objectives, and challenges, and provide tailored solutions to meet their requirements.
• Develop and implement account strategies to achieve sales targets and business objectives.
• Coordinate with internal teams, including sales, engineering, product development, and customer support, to ensure seamless service delivery.
• Identify and pursue new business opportunities within the Boeing account to drive growth.
• Monitor account performance, track key metrics, and prepare regular reports on account status, sales forecasts, and business opportunities.
• Negotiate contracts, pricing, and terms of service with ABM operations in collaboration with legal and finance teams.
• Resolve any issues or conflicts that arise, ensuring a high level of customer satisfaction.
• Stay informed about industry trends, market conditions, and competitors to provide strategic insights and recommendations.
• Have a working knowledge of P&L statements.
• Assumes responsibility for covering customer accounts as required to support vacancies, vacations, and holiday replacement coverage.
• Execute Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies and zero incidents. Ensure that company policy and all safety requirements are administered properly
• Assist operational teams with reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims
• Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
• Reviews daily labor for assigned customer accounts
• Cultivate relationship with customers to ensure district meets service contract requirements and ensure customer retention.

Qualifications:

• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Strategic thinking and problem-solving abilities.
• Must be able to prepare documents using Microsoft Office Suite including Word, Excel, and PowerPoint.
• Excellent communication skills both written and verbal.
• Must have experience in a customer focused environment.  
• Proven ability to work with and communicate with front line employees as well as upper-level management team.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.
• Willingness to travel as needed to meet with clients and attend industry events.

Preferred Skills:

• Bachelor’s degree preferred but not required
• Proven experience as an Operations Manager or in a similar role, within the aerospace or defense industry preferred
• Strong understanding of the aerospace market, including key players, trends, and regulatory requirements preferred
• Experience working directly with Boeing or other major aerospace companies.
• Knowledge of aerospace manufacturing processes and supply chain management.
• Familiarity with government contracting and compliance.

Compensation:

• Competitive salary based on experience.
• Performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Professional development and career growth opportunities.