Member Services Representative

Member Service Representatives wear countless hats. As the gatekeeper of the dental offices, their hospitable and engaging personalities open the door for patients and keep them returning with their family and friends for life. We’re looking for someone who can make an impressive first impression and who can build ongoing rapport with each and every patient. Are you an enthusiastic, collaborative extrovert with supreme communication skills? If so, we say, come join our team!

Duties & Responsibilities: 
- Follow opening and closing dental front office procedures.
- Greet visitors, handle incoming calls on a multi-line system, and perform general clerical tasks.
- Support group members, CCO partners, Staff and Panel offices
- Coordinate front and back office patient flow through communication with the doctors and other staff members.
- Assist patients in the completion all necessary paperwork, set up accounts and make charts for each new patient.
- Manage office’s daily schedule, make appointments and edits as necessary.
- Perform other administrative duties as assigned.

Full Time: 

8 hour shifts 5 days per week. Open from 7 a.m. to 6 p.m.

Location:

Qualifications: 
- Previous Call Center experience
- Bilingual preferred 
- Must have excellent verbal and written communication skills
- Computer literate a must 
- High school diploma or GED required

Benefits Include:

• Employee Assistance Program
• Medical and pharmacy, dental, vision (for employees and their families)
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 1 Paid floating holiday
• PTO (80 hours per year for hourly; 120 hours per year for salaried)
• 401k plan and deferred compensation plan
• CE credits
• Career opportunities to advance with the company.

Compensation

• The pay range for this opportunity is $17.00 - $19.00 an hour depending on experience.