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SUMMARY:
Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
JOB DUTIES
Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Interprets customers' needs and clarifies the responsibility for problem resolution.
Performs feasibility and approves operational quality of system equipment.
Provides on-site technical product support and service to customers.
Provides customers assistance with the operation and maintenance of the system.
Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience.
KNOWLEDGE, SKILLS, ABILITIES
Maintenance and reliability background
Ability to work independently
Strong critical thinking and problem solving ability
Strong communication skills required
Ability to maintain a professional demeanor in a stressful situation
Ability to manage contract location resources
Ability to manage travel budget
PHYSICAL DEMANDS:
More than 50% travel required.
Push/pull up to 100 pounds
Lift/carry up to 100 pounds
Lift bulky objects
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY:
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
