Rebate Application Specialist/Call Center

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Guidehouse is seeking Rebate Application Specialists to join our team in San Antonio, TX.

Please note that this position is based in San Antonio, Texas.  Supporting Eastern Time Zone hours.

The ideal candidate is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are necessary. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct support via phone and email, and working collaboratively with the team to meet program goals. Additional activities include:

• Enter, maintain and track rebate applications in the program application and rebate processing platforms.
• Take and process updates to online rebate applications received by telephone, email, and other forms correspondence from program participants and other program partners.
• Maintain knowledge of eligible products, services, and customer service processes & procedures. 
• Communicate and resolve disputed rebate claim data.
• Provide expertise and guidance to program participants in interpreting policies to assure program participation and compliance.
• Engaging with participants on matters related to energy efficiency.

Duties and Responsibilities

Our task is to organize and make sense of a wide variety of project data, proof of income, receipts, invoices, and other documents to make sure we are appropriately applying rebate payments. To achieve this, the Rebate Application Specialist/Call Center Representative will demonstrate:

• Strong Verbal/Written Communication Skills
• Possible heavy inbound or outbound calling; guiding applicants through the application process and addressing general questions about the program including rebates.
• Encouraging participant satisfaction.
• Process applications for the Home Energy Rebate Programs in accordance with all applicable program rules and regulations.
• Manage assigned workload with the provided tools and resources.
• Serve as a primary contact with program participants and contractors of residential units.
• Review and authorize cases involving the HER and HEAR Programs.
• Perform other duties, tasks, and special project as assigned.
• Providing back-up support to other Rebate Specialists

What You Will Need:

• High School Diploma OR GED

• One (1) + years of relevant experience working in a customer service/call center/administrative environment.

What Would Be Nice To Have:

• Associate or bachelor’s degree.

• Call Center experience in an inbound/outbound customer support environment.

• PC skills in a Windows environment.

• Knowledge and utilization of desktop applications to include Word and Excel.

• Detail-oriented and flexible

• Ability to successfully prioritize and self-manage.

• Excellent strategic planning, management, and implementation skills

• Innovative, motivated, and able to lead by example.

• Excellent verbal and written communication skills.

• Ability to initiate and follow through on projects and work independently with minimal supervision required.

• Strong organizational skills and attention to detail

• The ability to quickly learn new skills and subject matter

• The ability to apply newly acquired skills using logic and reasoning to sets of transaction data.

• A highly motivated, driven, and dynamic attitude towards work and career

• The ability to excel within a team environment and independently.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.