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Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Our Claims Representative (Glass & Roadside) role may be a new career for you, but the journey is mapped out. There’s a lot to learn. Our comprehensive, fully paid training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you support our membership independently.
Our in-office development program provides the training and encouragement you need to build a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals for future opportunities in 2025 who desire a full-time schedule.
Training Schedule: Full schedule availability is needed Monday - Friday between the hours of 8:00am - 4:30pm ONSITE
Work Schedule: Monday – Friday, 9:30am - 6:00pm CST
What you'll do:
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Crafts auto and property loss reports, states, or verifies coverage as appropriate and initiates the most effective method of damage assessment.
- Explains the claims process and responds to caller concerns.
- For sophisticated losses, escalates the loss report to the appropriate area for handling.
- May adjust and conclude low complexity first party auto physical damage claims.
- May analyze information to establish validity of claim and settlement value.
What you have:
- High School Diploma or GED
- Up to 1 year of customer service/sales experience
- Successful completion of a job-related assessment may be required.
What sets you apart:
- US Military Service or Military Spouse
- Active Adjuster license
- Insurance Designation
- Bachelor’s degree
The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,340 - $50,340.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
#SAreadytowork
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
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Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
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The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more about this Employer on their Career Site
