Patient Care Coordinator - San Antonio, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Location: 19500 W. Interstate 10, Building #2, Floor 3, San Antonio, TX

Primary Responsibilities: 

• Daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians
• Reports new or pertinent patient information to field clinicians
• Schedules per physician order all visits/tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits and ensures accuracy
• Updates clinician schedules frequently to remain in compliance with current physician orders
• Communicates all new physician orders and new referrals with contract therapy staff
• Responsible for checking email, HALO’s, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level management
• Prepares clinicians schedules and assign clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies per physician order
• Demonstrates exceptional customer service to all patients, clinicians, and family members
• Participates with on-call rotation for home health approximately one week per month to include shared holiday coverage
• Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming referral information for accuracy

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED (or higher)
• 1+ years of experience performing administrative duties in a medical setting
• 1+ years of experience in a position that requires multi-tasking in a fast-paced environment
• 1+ years of scheduling experience
• Intermediate level of proficiency in Microsoft Office products 
• Ability to work between the hours of 8:00am – 6:00pm, Monday-Friday
• Ability to work on call 24/7, one week per month and 1-2 holidays per year (additional on call hours may be assigned per business need, including weekends)

Preferred Qualifications: 

• Experience & familiarity with medical terminology

Soft Skills: 

• Attention to detail
• Strong communication skills  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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