Case Technician

Who is Leidos QTC Health Services ?

Leidos QTC Health Services is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

Job Summary:

Gathers, collects, records, tracks and verifies data and information from multiple sources. Compiles, reviews and analyzes claimant information. Uses software to schedule claimant appointments and document pertinent information. Delivers exceptional customer service at all customer touch points.

In this rewarding role, you will:

• Responsible for scheduling and following up on claimant appointments
• Triage of all cases in accordance with documented triage procedures
• Maintain integrity and organization of case files
• Data entry of claimant information, appointments, case files etc.
• Maintain good claimant and physician relations
• Medical report expediting in accordance with medical report calling procedures
• Accountable for sending out appointment letters to claimants and physicians
• Contact physicians to obtain reports, accurate tracking of reports, follow-up for missing information
• Computing mileage for reimbursement checks
• Other projects and duties as assigned

Competencies:

• Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through
• Works well with people; team player
• Possess strong computer skills, knowledge of Microsoft Office
• Strong verbal and written communication skills
• Medical: Working knowledge of medical terminology

Ideally, you will have:

• High School Diploma or GED
• 0-1 years of relevant experience 
• Organization and multitasking: the ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through
• Medical: Working knowledge of medical terminology
• Experience in a medical and/or insurance-related service industry
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and Benefits:

Hourly Rate: $17.95 - $18.90

• This is a On Site position in our 924 Overland Court San Dimas CA 91773

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Diversity

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and  protected veteran status.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)