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At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
How We Deliver A Winning Performance:
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen, not just Hear
- See the Glass Half Full
- Take Educated Risks
- Enjoy the Ride
- Share the Spotlight
- Do the Right Thing
- Test Your Limits
We Care About Your Total Wellbeing:
- Physical Wellbeing: Medical, dental, and vision care
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing: Paid Community Service Hours
- Career Wellbeing: Leadership Development
- Learn more about our Total Wellbeing program here.
What You'll Be Doing:
As a General Service Director, you will oversee the hands-on maintenance for Equity Residential properties by managing service requests, inspections, repairs, and scheduled maintenance. Half of your role will be dedicated to providing excellent management to your team and collaborating with Property Managers on budget, inventory, and expense control.
- Leading and supervising your team in managing service requests, delegating tasks, and directing department work
- Collaborating on property objectives through recruitment, hiring, training, and motivation of a high-performing staff
- Ensuring team adherence to Equity standards, promptly handling resident service requests, and ensuring safe tool and equipment usage
- Analyzing property management data, providing financial recommendations, and contributing to annual budget preparation
- Monitoring service contracts, vendors, and capital improvement projects, suggesting operational improvements
- Conducting regular community inspections, recommending repairs, and preparing status reports
- Overseeing mechanical equipment, pool operations, and safety compliance while assisting the team in various maintenance tasks
What You'll Need To Thrive:
- Hands-on maintenance experience in areas including, but not limited to plumbing, electrical, appliance, and HVAC is necessary.
- 3 or more years of Residential or commercial property management, hospitality, or retail experience
- Managerial experience
- High School diploma or equivalent
- Experience managing or working across multiple sites or locations
- 2 years of experience in a relevant role
- Knowledge of federal and state apartment housing laws
- EPA Section 608 Type I and Type II or Universal certification must be obtained within 90 days of hire if required based on the needs of the community
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
- Computer literacy and effective communication skills; Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
- Must be able to work any assigned shift, including weekends. Shifts may change according to business needs. Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities. A telephone number where you can be reached after-hours must be provided to your manager.
- Ability to perform numerous physical activities that require considerable use of your hands, arms, and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, sweeping, stooping, kneeling, shoveling, crouching, lifting, and handling materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs.
- Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems and operations software.
Bonus Qualifications:
- Management of complex communities or multi-site experience
Salary: $106,392 -$130,034
- For salary roles: Employees are eligible for overtime pay and performance incentives.
- The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
