Case Manager

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

LSF is looking for a talented Case Manager who would like to make an impact in the lives of others. 

The preferred ideal candidate will be Bilingual, posses a Bachelor Degree, and have experience with Microsoft and ORR.

Purpose & Impact:

The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Essential Functions:

• Conduct initial intake interviews of youth to include gathering family, possible sponsorship information and to establish age of the youth.
• Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
• Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
• Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with LSF, State, and Federal requirements.
• Ensure the timely submission of the initial Individual Service Plan after the youth arrival to the shelter and thereafter in accordance with LSF, State and Federal requirements.
• Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by LSF, State and Federal contracts.
• Complete and submit reunification packets for initial review.
• Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
• Provide weekly face to face updates to youth and telephonic updates to family members/sponsor.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
• Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.
• Facilitate attorney to client contact as requested by youth.
• Coordinate weekly treatment team meetings with representatives from all departments at the shelter.
• Attend case staffing with funding source representative.
• Maintain physical and web-based client files.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.

Other Functions:

• Attend all organizational required trainings.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
• Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director.
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
• Maintain a safe, clean and hazard-free work area.
• Ensure the proper supervision of youth at all times.
• Able to react to change productively and handle other essential tasks as assigned.

Education:

• Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field.

Experience:

• 1 year experience preferred working with adolescents or in the youth services field. (volunteer and internship experienced included)

Skills:

• Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
• Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement.
• Required to work a flexible schedule to facilitate program services.
• Bilingual English/Spanish or English/Creole required.  

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.  

Amazing benefits package including:

• Medical, Dental and Vision
• Teledoc (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.