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Essential Duties and Responsibilities:
Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
Update customer feedback database with improvement activities and status.
Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and
develop countermeasures in a timely manner.
develop countermeasures in a timely manner.
Checks the field’s TSB and creates its own TSB once the field campaign is determined.
Issue reports and presentations regularly to inform customers on progress and results.
Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management
System (SMS) requirements.
System (SMS) requirements.
Meet all other requirements as assigned.
Qualifications & Preferences
Required:
Bachelor’s degree in Engineering or related field.
Minimum of 2 years of experience in quality assurance within the automotive industry.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Knowledge of automotive industry quality standards and regulations.
Proficient in MS office and other relevant software.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
