Sales Counselor

Wage range: $30.50 to $38/hour, plus commissions

The Sales Counselor disseminates information to the public regarding the retirement community; finding and following up on leads, interviewing prospective residents, providing information and selling vacant apartments.

Essential Functions

The following duties are normal for this position.  These are not exclusive or all-inclusive. Other duties may be required and assigned. 

Work Duties

• Searches out qualified leads from a variety of sources.
• Shows apartments and the retirement community to prospective residents, guests and others.
• Receives calls and inquiries from prospective residents, their families and their advisors; provides information, answers questions, overcomes objections and closes sales.
• Interviews and reviews records for approval of prospective residents; paperwork includes applications, contracts, financial reports, lead tracking and sales reports.
• Reviews levels of care needed by prospective residents with both the prospect, with the department and with other departments of the retirement community.
• Prepares and reviews occupancy and sales reports.
• Initiates and maintains contact with prospective residents, referral sources and others.
• Supports marketing events as required.
• Contributes to the planning, research and writing of the community’s marketing plans.
• May supervise or act as move-in coordinator, facilitating the move-in process for new residents and writing work orders for apartments as necessary.
• Attends in-service training and meetings as required.
• Provides effective and courteous service to all residents, guests and co-workers.
• Promotes and protects the rights of each resident.
• Performs various related essential duties as may be required by the Director of Marketing and Sales or by the corporate office.

Requirements:

Knowledge

• Effective sales closing methods.
• Prospect evaluation methods.
• Principles of organization and functions of a retirement community.
• Contracts for continuing care communities.
• Lead tracking and prospect communications.
• Contracts for continuing or other communities
• Modern office practices and procedures
• Terminology used within the department
• Keep current knowledge and required certifications for quality care and services mandated by federal and state law, and other regulating agencies

Skills

• Typing, word processing, telephone etiquette and procedures and use of standard office equipment
• Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program
• Lead tracking and prospect communications
• Effective sales closing methods

Knowledge

• Effective sales closing methods.
• Prospect evaluation methods.
• Principles of organization and functions of a retirement community.
• Contracts for continuing care communities.
• Lead tracking and prospect communications.
• Contracts for continuing or other communities
• Modern office practices and procedures
• Terminology used within the department
• Keep current knowledge and required certifications for quality care and services mandated by federal and state law, and other regulating agencies

Skills

• Typing, word processing, telephone etiquette and procedures and use of standard office equipment
• Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program
• Lead tracking and prospect communications
• Effective sales closing methods

Education

•  High school diploma and some vocational or college course work in business, marketing or a related field.
• Bachelor’s degree in marketing, social sciences, business or a related field may be substituted for two of the years of experience.

Experience

3 years of related experience

What's in it for you? 

As one  of the largest nonprofit owner/operator of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1^st of the month following your start date
• $25+tax per line Cell Phone Plan
• Tuition Reimbursement
• 5 star employer-paid employee assistance program
• Find additional benefits here: www.HGcareers.org

Part-Time/Per Diem Team Members:

• Medical benefits starts the 1^st of the month following your start date
• Matching 401(k)
• $25+tax per line Cell Phone Plan

The health and safety of our team members and residents is our top priority- we follow all Local and state guidelines in terms of Covid Vaccinations.
New team members are asked to provide local HR with a copy of any prior Covid Vaccinations upon hire.

Experience

• 3 year(s): Related Sales experience

Education

• Associates or better in Marketing