Audiology Assistant - Seattle, WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Positions in this function assist the audiology providers as needed to assure the smooth operation of their clinics.  The Audiology Assistant also provides patient education, maintains hearing devices, and provides minor repair of hearing devices. Provides one-on-one appointments with patients in office and virtually to troubleshoot hearing devices. Gathers insurance information, educations patients about their benefits, and maintains the confidentiality of medical information.  Presents a cheerful, friendly, and personable demeanor in order to establish rapport with patients.

Location: 904 7th Avenue Seattle, WA. May require travel to Northgate location (9709 3rd Ave. NE) for coverage, as needed.

Schedule: Monday - Friday, 8 hours per day (Typically 7:30am-4:30pm, but schedule may be flexible.)

Primary Responsibilities:

• The Audiology Assistant will increasingly gain responsibility for providing assistance to the healthcare clinician by providing direct patient care
• Perform checks on hearing devices, including cleaning, changing tubing and performing basic repairs; Counsel patients on care and use of their devices
• Provide in-person and virtual education to patients on the costs, use, and options for hearing devices;  Prepare patients for auditory brain response tests
• Complete all invoicing and paperwork for new and/or repaired hearing aids.  Check insurance eligibility and obtain prior authorization for hearing aids.  Bill patients for repairs, cleaning, or device purchases and maintain hearing device warranties.  Complete purchase orders for hearing aids, order hearing aids, and assemble hearing aids for fittings.  Order audiological supplies and hearing devices
• Answer telephone and give routine information in accordance with established procedures.  Retrieve voicemail messages and handle appropriately.  Call patients as necessary to follow up and/or schedule appointments
• Disinfect exam rooms between patients
• Support Revenue Cycle staff regarding prior authorization/EOB issues
• Attend required meetings and participate in committees as requested
• Maintain strictest confidentiality
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Current BLS certification or willing and able to obtain certification within 90 days of hire
• 1+ years of medical office experience

Preferred Qualifications:

• EPIC knowledge/experience
• Knowledge of medical practice and care to assist in providing patient care, of audiology examination, diagnostic and treatment room procedures
• Knowledge of audiology/medical equipment and instruments to administer patient care
• Ability to interpret, adapt and apply guidelines and procedures  

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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