Clinic Office Manager

Are you someone with strong communication and leadership skills with a knack of developing teams?  If so, we would love to speak with you!

Leidos QTC Health Services is currently seeking a Clinic Office Manager to support our clinic in Tukwila, WA.

Who is Leidos QTC Health Services?

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

What part would you play in this role?

As a Clinic Office Manager, you will be responsible for the operations and administration of a Leidos QTC Health Services medical clinic. The Clinic Office Manager is responsible for ensuring clinic efficiency, which consist of managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; serving as a liaison with internal and external customers, and ensuring compliance with HIPAA and other privacy regulations.

In this rewarding role, you will:

• Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
• Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
• Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment
• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
• Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
• Train and implement policies, procedures, goals and objectives for assigned staff.
• Ensuring strict confidentiality of all medical records, PHI and PII
• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)
• Manage clinic(s) budgets to include medical and office supply inventory.
• Assist Regional Managers with provider scheduling.
• Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
• Assist in the examination process of patients, measure vital signs, interview patients, record information on patients’ charts, and conduct a variety of diagnostic testing.

You must have:

• Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)
• 2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.
• Experience supervising or managing a medical practice.
• One of the following: Medical Assistant, RN, LVN, LPN Diploma or EMT Certification or experience as a Military Medic or Hospital Corpsman.
• This is a working manager position.  Must be able to perform Medical Assistant duties when needed.  
• BLS certification required.
• Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
• Must be able and willing to travel supporting the various clinics assigned or to other areas as needed.
• An understanding of medical terminology
• The ability to learn and understand new proprietary software applications.
• Clinic operations experience a plus

Pay and Benefits:

Pay Range: $76K - $85K plus annual bonus eligibility 

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here. 

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)