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Role Overview
As an Enrollment Specialist, you'll engage with prospective members, educate them on available services, and guide them to join a program offering no-cost support during their cancer journey. Reporting to the Enrollment Specialist Manager, this role involves making 80-100 daily outbound calls, identifying member needs, and collaborating with a care team to ensure comprehensive support.
Qualifications
- Healthcare experience: 2+ years in a healthcare setting such as call centers, patient-facing roles, or related fields.
- Member-first mindset: Passionate about supporting individuals during challenging times.
- Goal-oriented: Proven track record of exceeding performance metrics.
- Effective communicator: Exceptional listening and rapport-building skills.
- Tech-savvy: Proficient with tools like Zoom, Google Suite, and electronic health records.
- Remote work readiness: Quiet, secure work environment and reliable internet.
Responsibilities
- Complete three weeks of virtual training to master systems and processes.
- Make 80-100 daily calls to inform members of services and secure enrollments.
- Build trust-based relationships through active listening and empathy.
- Conduct enrollment surveys, obtain member consent, and escalate urgent needs.
- Apply coaching feedback to meet quality and productivity goals.
Additional Information
- Full-time, non-exempt position at $24.03/hour.
- Work hours: 9:00 AM–5:30 PM EST, with up to 2 holiday shifts annually (compensated at 1.5x rate).
- Location: Must reside in the continental U.S. due to compliance requirements.
This organization champions diversity, equity, and inclusion, reflecting the values and needs of the members it serves. It is an equal opportunity employer committed to creating a culture of inclusion.
