Guest Services Agent (KFWL/Fox Island)

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

• Housing accommodations available with competitive rates 

• Referral bonus available  

Deep down, our mission and values make us who we are as a team. This is what we strive for in all of the connections we create for our guests and for each other.

$17.75 per hour

This role is posted for our spring/summer 2025 season!

This is a remote, boat-in position located in Kenai Fjords National Park. Due to this, all positions at KFWL require assisting in other departments.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Kenai Fjords Wilderness Lodge. The Lodge is on Fox Island, deep in Kenai Fjords National Park, that is only be accessed via watercraft. Due to the remote nature of our location, our staff must work collaboratively across departments and embrace the opportunity to provide our guests an unparalleled experience by filling in where business needs dictate. As Guest Service Agent, you will be a team member that wears many hats. This role largely assists with housekeeping of shared public areas, luggage handling, gift shop and general maintenance of the facilities. You will have a range of duties and responsibilities to include:

• Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
• Familiarize guests with local activities and lodge services
• Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
• Ensure sure that island laundry is transported to the boats and possessed for cleaning
• Ensure that clean island laundry is put away and organized properly
• Keep work areas clean, neat, and organized, including the main housekeeping facilities
• Attend staff meetings and safety meetings
• Inform Supervisor of any additional needs to carry out duties
• Pass on any important information to the KFT Front Desk and to the KFWL manager on duty
• Conduct food and beverage service including setting and preparing the day lodge dining room, setting the buffet line and cleaning up after the meal
• Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending trash, sweeping, washing windows and cleaning restrooms
• Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage

/Be flexible and available to work a variety of shifts including days, evenings, weekends and possibly some holidays
/Be comfortable working on your feet for extended periods of time in both indoor and outdoor environments
/Some experience working in the tourism/hospitality industry a plus
/Housekeeping or commercial laundry experience a plus

/Strong commitment to working on a team
/Ability to be resourceful, flexible and adaptable – go with the flow
/ Ability to organize and prioritize multiple tasks in a fast-paced environment
/ Have solid communication skills, attention to detail and focus on quality
/ Have an excellent hospitality mindset and both internal and external guest service skills
/ Keep a focus on safety and safe operations
/ Desire to embrace remote living with a small tight knit community of coworkers in shared spaces and common rooms with mutual respect and consideration
/ TAPs (Training for Alcohol Professionals) card from the state of Alaska. This can be obtained onsite.
/ Alaska Food Worker Card. This can be obtained onsite.
/ CPR, First Aid and AED

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the last frontier. 

Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 

Independent. You’ll spend your days in and around our amazing properties.  

Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.  

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.