Operations Assistant (Windsong Lodge)

• Full benefits including medical, dental, vision, 401K, and more!
• The perfect place to put down roots, grow your career
• Professional work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations 
• Lead a dynamic, culturally diverse team from around the globe
• The chance to work in an inclusive culture and make life-long friends
• Discounts on retail, lodging, and food & beverage at Pursuit properties 

As the Operations Assistant, you will play a critical role in ensuring operations run smoothly.  Each day will look different and you will be responsible for a variety of administrative functions at an assigned line of business within Pursuit’s Alaska Collection.

$23-$26/hour DOE

This is an extended seasonal full-time position with an anticipated 2 month annual leave of absence in November & December! 

WHAT YOU’LL DO:

OPERATIONS  & ADMINISTRATIVE SUPPORT

• Record accurate meeting minutes and action items during various team meetings.
• Distribute minutes promptly and follow up on action items to ensure completion.
• At the direction of the management team, submit and track incident reports for assigned line of business.
• Monitor, track, and report on team member training progress and completion within ExpandShare platform.
• Assist with coordinating team member housing assignments in partnership with Operations management, and Employee Experience Coordinator if applicable to your assigned line of business.
• Provide additional support to Operations management as requested.

TEAM MEMBER SUPPORT

• Coordinate and execute new team member onboarding and orientation, in partnership with People & Culture, for assigned line of business.
• Serve as the initial point of contact for J1 students, assisting with inquiries and providing support.
• Plan and coordinate team trips and activities in partnership with Operations management, and Employee Experience Coordinator if applicable to your assigned line of business.
• Plan, coordinate, and execute team communications and town hall meetings for assigned line of business. Collaborate with team leaders to compile relevant information to distribute through communication channels and town hall presentations.
• Act as the initial point of contact for team members seeking assistance.
• Address and resolve basic team member inquiries and escalate more complex issues to the People & Culture team.

ANNUAL TASKS:

• Employee Housing Assignments/Check-ins and Check-outs
• Create Onboarding Presentations with Property Management Team
• Town Halls with Local GM
• Activate Sat Phones, TVs, Cell Phones
• Storage Unit Organization and Supply Loading to and from Denali
• Participate in Yearly Operational Meetings
• Participate in CapEx, Labor, and Operational Budget Planning
• Employee Transportation Schedule to and from Denali
• Post Accident Employee Drug and Alcohol Testing

MONTHLY TASKS:

• Onboarding and Orientation
• Organize Monthly Employee Celebrations
• Manage Monthly Award Nominations and Communicate Winners – Peak Awards
• Setup Field Trips and Events (Summer Only)
• Organization of Information Boards
• Supply Runs: Anchorage and Fairbanks
• Assist with any safety meetings & needed reporting/follow-up

WEEKLY TASKS:

• J1 Liaison: Communication, SS# and Bank Account Support
• Assist in Hiring: Employee Paperwork, IT Requests, Arrival/Departure Schedules
• Employee Contact and Communication
• Setup Shopping Trips
• Enforce Housing Rules and Guidelines
• Coordinate Housing Issues with Management and Maintenance
• Expandshare Access and Training Support -Enter Employees Into the System and Track Progress
• Incident Report Tracking and Documentation – Paperwork Tracking, RiskConnect, Team Communication, Communication with Employee Doctors and Medical Providers
• Meeting Notes and Information Distribution
• Provide 2^nd Support for Employee Disciplinary Discussions
• Checking in Weekly Deliveries, Loading Aircraft and Supplies Where Needed

DAILY TASKS:

• ADP: How to Clock in and Time Punch Review with Employees
• Back up Operations Support
• Interaction with Staff Providing Support for Questions or Concerns
• Check in with Management Team Members on Support Needs
• Field Employee Concerns and Address with Management Staff
• Email and Phone Communication with TAC/Pursuit Team

IDEAL EXPERIENCE:

• • Previous experience in hospitality or a related industry preferred.
  • Exceptional organizational and multitasking skills, with the ability to complete tasks with a high level of accuracy and attention to detail.
  • Strong communication and interpersonal abilities with comfort communicating with a diverse workforce.

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the last frontier. 

Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 

Independent. You’ll spend your days in and around our amazing properties.  

Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.  

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.