Area Manager, Ride Operations

Location: Shakopee, MN

Job Type: Full-Time, Year-Round

Salary Range: $54,000 - $60,000

Preferred Start Date: January 27, 2025

Benefits: 

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: 15 days of vacation, 11 holidays, and 6 sick days
• Additional Compensation: Eligible for annual performance bonus based on company performance

Job Description:

We are seeking a talented and motivated Area Manager of Ride Operations to oversee the daily operations, safety, and performance of all ride attractions, ensuring a high-quality guest experience and compliance with safety standards. This position will be responsible for managing and training ride operators, while working closely with maintenance, alongside handling guest inquiries and issues.

• Ensure compliance with Six Flags Entertainment Corporation policies and standards.
• Provide guest service according to Six Flags Entertainment Corporation standards when serving guests or working with subordinates, including initiating guest interactions, answering questions, and giving directions.
• Maintain cleanliness and safety in assigned work locations and perform all duties in compliance with Six Flags Entertainment Corporation safety guidelines, reporting all unsafe or unusual conditions to supervision.
• Adhere to Six Flags Entertainment Corporation’s rules of conduct, including specific uniform and grooming standards as outlined in the Employee Guidelines and other park/division-specific policies and procedures.
• Adhere to and enforce all Six Flags Entertainment Corporation and specific park policies and procedures, including safety, attendance, and EEO policies, demonstrating commitment to customer service in all aspects of employment.
• Create a working environment that encourages employees to have fun, provide excellent guest service, and fosters staff growth.
• Review and recommend changes to divisional forms, procedures, and policies.
• Attend seminars and recruiting tours, which require overnight travel.
• Formulate, implement, and maintain budget plans for the Ride Operations department.
• Spend time in the park during operating hours to review staff performance.
• Purchase miscellaneous departmental supplies, as necessary.
• Enforce all department policies, park policies, procedures, and ride training standards.
• Resolve guest and employee concerns promptly.
• Ensure compliance with federal and state laws, including minor labor laws.
• Establish and maintain good working relationships with other departments.
• Write and deliver counseling reports (attendance, behavior, etc.) and handle terminations when necessary.
• Interview and offer positions to seasonal Rides leadership.
• Monitor and maintain staffing levels to ensure adequate staffing for the Rides department.
• Maintain and update training manuals, as necessary.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Other duties as assigned.

• Oversee the day-to-day activities in the operation of the Ride Operations department in accordance with Six Flags Entertainment Corporation guidelines, ensuring the safety and security of park associates, guests, and property.
• Ability to understand every ride in the park, work independently with minimal supervision or collaboratively in a team environment as needed, lead a diversified workforce, implement and ensure compliance with policies, organize and prioritize tasks to meet deadlines in a fast-paced environment, and make sound decisions in high-stress situations.
• Bachelor’s degree (4-year college) preferred.
• Valid driver’s license.
• 3-5 years related experience in Amusement Park Operations Management.