Part Time ASC Patient Care Coordinator - Arlington, WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Under general supervision, position in this function serves as a liaison between patients, families/guests, and clinical staff. Greets, directs, and admits patient in friendly, caring and efficient manner. Scans patient’s paper medical records into the Electronic Medical Record (EMR). Ensures confidentiality of medical records and releases medical information following established Clinic policies and procedures. Is aware of the Surgery Centers as a whole and knows where patients, staff and physicians are on an ongoing basis to facilitate communications.

This position is part-time (30 hours/week), 3 days a week, Monday - Friday. Employees are required to have flexibility to work any of our 10-hour shift schedules during our normal business hours of 5:45am - 5:50pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4011 172^nd Street NE, Arlington, WA 98223.

We offer 3-4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Greets patients in prompt, helpful, friendly manner
• Admits patients, verifies and updates necessary information using Epic/OpTime system.  Completes surgical/procedure consents needed for ASC patients.  May include paper documentation
• Attentive to the patients and guests in waiting room, rounding on an as-needed basis to notify of delays in schedules and surgical/procedural status as directed by the operating room
• Works directly with the post-anesthesia care areas to direct patient guests/family to the patient bedside as requested
• Coordinates with patient guests/family or ride services, if not present in the waiting room, to ensure patients have appropriate and timely transportation from the Surgery Center
• Prioritizes tasks and has ability to manage multiple duties at once
• Answers incoming telephone calls in a timely manner
• Screens telephone calls - gives routing, non-medical information to patients in preparation for their visit
• Takes brief, clear, complete messages
• Distributes and communicates messages/pertinent information to appropriate staff in a timely manner
• Distributes incoming mail and faxes as needed
• Acts as a resource to staff, patients, and families
• Keeps stock of ASC office supplies
• Prepares needed paperwork for next day surgery cases, ensuring all paperwork is complete and available prior to the patient arriving
• Creates forms and documents for Surgery Center staff as requested
• Once care is complete, collects and prepares all ASC thin chart paperwork to be scanned into the patient’s surgical encounter within the electronic medical record
• Scans patients surgical/procedural paperwork into the EMR under appropriate date of service

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working in a front desk / reception in an office - clerical setting using computers and working with customers
• Experience with Windows PC applications including Microsoft Office Suite
• Ability to work part-time (30 hours/week), 3 days a week, Monday - Friday, in any of our 10-hour shift schedules during our normal business hours of 5:45am - 5:50pm PST, including the flexibility to work occasional overtime, based on the business need

Preferred Qualifications:

• CPR Certification
• Experience working in a front desk, reception, or check in position in a medical setting
• Knowledge of medical terminology

Soft Skills:

• Proven excellent telephone skills, organizational skills and ability to prioritize

Washington Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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