Lead Technical Support Technician

The Lead Technical Support Technician role is onsite out of the formerly Welch Allyn branded products facility located in beautiful upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. This is a full-time position. The schedule would include working Monday - Friday, 9:30 AM EST - 6:00 PM EST. The ideal candidate would be local to Skaneateles, NY, and conduct a Hybrid model where they would report to the office on Tuesday, Wednesday and Thursday. What You'll Be Doing: Provide pre-sale and post-sale support to distributors and end users for Welch Allyn, Hillrom and Baxter products. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimum supervision. Provide telephone support to customers in an efficient manner. Provide day to day support to allocated team members to meet customer requirements. Ensure accurate processing and monitoring of customer orders, service notifications, and complaints. Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information. Process Request for Material Authorization (RMA) and provide RMA status information as needed. Proficient knowledge of customer centric organization standard processes.