Sr. Associate, Business Management Support (Project Management)

The Sr. Associate, Business Management Support, leads and provides direction and guidance to the Central Banking Operations team for a wide array of activities associated with project planning and management to support the on time, on budget delivery of projects. The Sr. Associate will support the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management and other project documentation preparation, for the operation team, for funded and BAU projects. S/he facilitates and/or partners with incident management as needed within the business to swiftly resolve issues mitigating risk exposure along with managing remediation post issue resolution. Develops close working partnerships with the IT Project Management Office and Central Banking Operations subject matter experts. Supports the update and delivery of project plans that outline scope, timelines, resources, and budget. Provides guidance to the PMO on business impacts and requirements. Key point of contact with PMO, supporting Central Banking Operations. Manages process and project management deliverables for all assigned projects from initiation through closure, including intake activities. Develops presentations, dashboards, reports and other project communications and documentation. Provide support to business leads by organizing meeting invites, agendas and meeting minutes. Participates in project team meetings, representing the business stakeholders regularly to ensure appropriate communication to all stakeholders. Monitors and supports the documentation of project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards. Documents and communicates project changes, project health and project status to business stakeholders. Support project lead and senior leadership in developing and implementing strategic plans. Leads and contributes to the development of project definition and scope with applicable stakeholders. Leads the development of annual project book of work, developing cost/benefit analysis and document detail necessary to prioritize work. Assist in developing and maintaining issue management best practices. Provide business management of events and incidents to ensure timely resolution. Oversees accurate incident ticket entry and closure. Facilitates and supports issue reporting and remediation post resolution, through to full completion of any necessary change. Develop and maintain monthly reporting on issues and business impact.