Associate Patient Care Coordinator - South Windsor, CT

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians, part of OptumCare, has grown to become Connecticut’s leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities.  For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our team. The position is full-time (40 hours/week) Monday – Friday  8am – 5pm (9am – 6pm two days per week). May be asked to float to local practices in the region for coverage.

Primary Responsibilities:

·       Greet patients and conduct check-in process:

·       Collect or verify demographic information, including key demographic fields

·       Load or update insurance information as needed

·       Verify eligibility and flag appointment accordingly

·       Scan insurance card(s)

·       Collect co-payments and outstanding balances

·       Post payments received in practice management system and provide system-generated receipts

·       Acknowledge patients in PM

·       Schedule appointments using approved scheduling guidelines

·       Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

·       Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care

·       Monitor administrative tasks in the EHR and respond timely

·       Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

·       Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures

·       Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

·       Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

·       Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

·       High School Diploma or GED

·       1+ year of receptionist experience

·       1 + year of customer service experience

·       Proficient in Microsoft Office

·       Ability to travel 10% of the time within 30 miles of territory assigned, have reliable transportation

Preferred Qualifications:

·       Experience working with an electronic health record 

·       Knowledge of medical terminology

·       Office Administrative / Receptionist / Clerical experience in a medical environment

·       Customer Service experience in retail, hospitality, etc.

·       Knowledge of ICD - 10 and CPT coding 

Connecticut Residents Only: The hourly range for Connecticut residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED