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Key Responsibilities:
- Daily collection calls (Outbound/Inbound - Target of 45 outbound calls per day)
- Contact customers regarding overdue accounts and determine reasons for non-payment
- Perform brief account reconciliations
- Monitor customer accounts for non-payment, late payment and other irregularities
- Process credit card payments
- Researches charge backs and returned checks
- Issue credit hold notifications
- Recommend that accounts be shifted to a collection agency
- Recommend bad debt write-offs
- Issue overdue letters to overdue accounts
- Use skip tracing techniques to locate customers
- Negotiating settlements
- Research/investigate historical data and resolve payment discrepancies and provide backups to customers
- Respond to customer questions and requests and resolve those questions/issues
- Complying with applicable laws, regulations, policies and procedures
- Overcome stall tactics and objection by suggesting different options for debt payment
Knowledge, Skills, Abilities and Competencies:
- At least two years (2) of collection experience
- Working knowledge of Microsoft Office-Outlook, Word and Excel
- Must be able to work a flexible schedule
- Proficient computer and math skills
- Self-starter with the ability to manage multiple tasks and meet deadlines
- Proven interpersonal, organizational, analytical and problem-solving skills
- Strong communication with outstanding phone etiquette and interpersonal skills
- Able to work efficiently as a part of a team as well as independently
- Possess strong logic, ability to take initiative and able to negotiate
#GFLTalent
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We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
