Patient Care Coordinator - Southlake, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Greet patients and build rapport to provide a positive patient experience
• Collect patient payments
• Make patient follow up calls (e.g., after procedures, admissions, or ER visits) to identify/close gaps in care
• Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)
• Manage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, 
  frustrated patients, language barriers)
• Explain and ensure understanding of details related to patient care (e.g., home health care transition procedures)
• Update/upload patient care data (e.g., care plan data, inpatient data, patient program flags) in computer systems
• Enter/process patient referral data (e.g., medical services, radiology, durable medical equipment)
• Generate reports on patient data through relevant computer systems/applications
• Verify referral approval prior to scheduling appointments
• Schedule patients for walk-in or future appointments
• Engage physician to obtain or provide information related to patient care (e.g., modifying authorizations, redirecting care, clarifying 
  orders/notes)
• Maintain open communication and rapport with physicians to promote patient services/care
• Ensures patient scheduling/follow up activities are completed according to federal, state, or organizational guidelines (e.g., referral 
  guidelines, follow up notifications, PCP follow up)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of billing experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #Red