IT Service Manager - Medical Devices

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Job title: IT Service Manager - Medical Device

Position Description: The Medical Device - IT Service Manager will provide support for the design, delivery, implementation and maintenance of all IT initiatives for US Oncology Medical Devices.

Primary Responsibilities:

• Provides technical leadership and technical support escalation for Medical Device projects.
• Participates in the planning of medical device implementations and designing integrated systems that support patient care.
• Coordinates all updates and upgrades to the systems and makes recommendations for vendor, staff and US Oncology resources needed to ensure successful implementation.
• Provides testing support to US Oncology practices to ensure software and hardware enhancements are implemented and operate reliability.
• Coordinates testing and implementation of medical device upgrades.
• Oversees system functionality updates and certifies that the basic design performs as expected and that the changes caused by the update do not negatively impact the system.
• System problem identification and resolution and/or provides resources for resolution.
• Assist in for the daily IT operations of all Clinical and Radiation Oncology Service Lines and Surgery applications
• Maintains records of systems and their changes or upgrades.
• Develops and implements service strategies, policies, and procedures to optimize service delivery and enhance customer experience.
• Stays up-to-date with industry trends and advancements in medical device technology, regulations, and standards, and ensure compliance with relevant guidelines and requirements.

Additional Responsibilites:

• Industry subject matter expert; influences all medical device technical decisions.
• Supports Information Technology knowledge management through documenting, maintaining, and improving system standards, processes and practices in assigned areas and assisting others to do so.
• Contributes to performance improvement programs to enhance and sustain system and application reliability, availability, stability and integrity in assigned area in support of overall departmental performance improvement goals.
• Provides support and maintenance in assigned area by responding to service requests and events logged in departmental problem management and reporting system, maintaining contact with customers as required.
• Provides customer focused performance and promotes customer satisfaction through professional and courteous interactions with customers, vendors and staff.
• Maintains and enhances professional and technical knowledge and expertise in relevant technologies and strategies through learning events such as attendance at formal training programs, industry seminars and self-education.
• Troubleshoots problems and reports operational issues to appropriate personnel.
• Maintains the necessary documentation as required by hospital policy and/or regulatory agencies.

Minimum Requirements

• 6+ years’ experience in medical device, radiation oncology and/or surgery systems support

Critical Skills 

• Strong technical expertise and understanding of medical devices, biomedical equipment, and their operation, maintenance, and repair.
• Knowledge of Windows, SQL Server, and Citrix Infrastructure.
• Proven experience in managing service operations in the medical device, biomedical engineering and/or oncology industries.
• Must have strong communication skills with the ability to convey solutions to upper management.
• Ability to collaborate and build influential relationships with both internal/external customers, and vendor management.

Additional Knowledge & Skills (preferred)

• Healthcare knowledge and experience, highly preferred.
• Knowledge of Radiation Oncology & physician applications ARIA, Eclipse, configuration, building and maintaining of application environments.
• Knowledge of Radiation Oncology workflows both clinical and physician, highly preferred.
• Knowledge of Radiation Oncology applications (RayStation, BrainLab, Carestream PACs, Machine and Patient QA, MIM Maestro, RadCalc), configuration, building and maintenance, highly preferred.

Education: 4-year degree in computer science or related field or equivalent experience preferred

Physical Requirements: General Office Demands

Travel: 25% travel required on need basis

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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