Implementation Manager - Worksite Voluntary Benefits

Worksite Implementation Manager - Voluntary Benefits

Full-time (hybrid), Springfield office

The Opportunity 

The Worksite Implementation Manager is responsible for developing and managing client implementation project plans for our customers. They will coordinate with internal and external partners to ensure appropriate timeframes are established, effective enrollment strategies are in place and key timelines are met throughout the implementation process.

In this role, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Team 

The Worksite Insurance business is growing as we aim to reach middle class workers in support of the company’s vision to provide financial well-being to all Americans. Worksite has achieved success in recent years distributing our Group Voluntary and Executive products through our multi-channel distribution relationships.

The Implementation Management team is a customer-centric team seeking to deliver a seamless onboarding experience for our new customers and their benefits brokers. If you are organized and enjoy working in a fast-paced environment, don’t miss this opportunity to be part of a growing team.

The Impact: 

The Worksite Implementation Manager is responsible for being the Single point of contact for clients, brokers and external partners during the implementation and enrollment process. You will develop and manage client implementation project plans for our customers. You will coordinate with internal and external partners to ensure appropriate timeframes are established, ensure effective enrollment strategies are in place and key timelines are met throughout the implementation process.

Your responsibilities will include but not limited to the following:

• Single point of contact for clients, brokers and external partners during the implementation and enrollment process

• Coordinates with sales, communication consultants and operations to organize and plan successful enrollments strategies and implementation timelines

• Offer a consultative approach to customers through their onboarding while demonstrating a solid knowledge of MassMutual’s products and services including administration, billing, enrollment communication and technology platforms

• Deliver exceptional and timely customer service when addressing implementation questions and issues

• Display an understanding of interdependencies/relationships with other internal partners and build cohesive partnerships with internal and external customers

• Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors

• Participate in Strategic Partner and Finalist presentations 

The Minimum Qualifications 

• 5+ years Voluntary Benefits experience in either implementation, sales support, account management or enrollment strategy  

The Ideal Qualifications 

• Bachelor's degree

• Strong communication and organization skills

• Advanced knowledge of life and health insurance products

• Proficiency with Microsoft Products – Excel, PowerPoint, Word

• Ability to thrive in a fast-paced environment, working independently

• Self-motivated individual with ability to effectively prioritize work as needed

• Ability to drive resolution to issues within the broader organization

• Proficiency with Salesforce

What to Expect as Part of MassMutual and the Team 

• Regular meetings with the Implementation & Sales Teams

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, Women, LGBTQ+, Veteran and Disability-focused Business Resource Groups.

• Access to learning content on Degreed and other informational platforms 

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