Customer Care Specialist

The Opportunity

As a Customer Care Specialist, you’ll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. As the voice of our brand, you will be the customer’s go-to resource and a vital part of their experience with MassMutual.

• Hours of Operation: Monday – Friday from 8am – 8pm EST (shifts to be determined)
• Monday - Friday (NO weekends)
• Salary: $45,000
• Class starts May 12th with 2 Weeks of Paid Training
• Ability to earn up to 5% in annual bonus

The Team

As a Call Center Specialist, you will join our Pension Risk Transfer (PRT) Service Center team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness. We are the experts in Institutional Solution products at MassMutual and emphasize problem solving and adherence to policies and procedures.

The Impact:

• Become an internal stakeholder in the future of our organization. This is accomplished through making suggestions and participating in the process of continually improving the way we handle customer service.
• Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact
• Educate customers about the services MassMutual provides for their retirement needs
• Apply knowledge to handle many problems independently while seeking guidance in highly complex situations

The Minimum Qualifications

• High School Diploma (or GED)
• 1+ year(s) of customer service experience in any industry, with a high degree of direct customer contact
• 1+ year(s)Proficiency with Microsoft Office Suite
• Ability to work anytime between the hours of 8AM - 8PM EST, Monday-Friday

The Ideal Qualifications

• College Degree
• 2+ years of customer service experience
• Previous experience working with financial products

What to Expect as Part of MassMutual and the Team

• Regular meetings with the PRT Service Center Team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. 

MassMutual was recognized as an Ethisphere 2021 World’s Most Ethical Company, a Fortune 2021 World’s Most Admired Company and a Top Place to Work in 2020 according to The Boston Globe. MassMutual was also named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies. 

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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