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Branch Collections Specialist

OneMain Financial
Posted 10 days ago, valid for a year
Location

Staten Island, NY 10306, US

Salary

$21.88 - $26.04 per hour

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Contract type

Full Time

Health Insurance
Paid Time Off
Life Insurance
Tuition Reimbursement

By applying, a OneMain Financial account will be created for you. OneMain Financial's Privacy Policy will apply.

Sonic Summary

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  • The Branch Collections Specialist at OneMain is responsible for high volume collections activities while maintaining excellent customer service and resolving account matters through negotiation.
  • Candidates are preferred to have collections or customer service experience and a high school diploma or GED, with bilingual skills being a plus.
  • The target base salary for this position ranges from $20.00 to $24.00, depending on skills and work experience, along with additional performance-based compensation.
  • OneMain offers various benefits including health insurance, a 401(k) matching program, tuition reimbursement, and paid time off.
  • This role provides opportunities for career advancement into leadership positions such as Branch Manager and District Manager.
Job Description

BRANCH COLLECTIONS SPECIALIST 

At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances.  Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.   

IN THE ROLE 

  • Responsible for high volume collectionsactivities to achieve delinquency goals for an assigned branch 

  • Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters 

  • Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities  

  • Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies 

 

REQUIREMENTS: 

  • HS Diploma/GED 

PREFERRED:  

  • Collections or Customer Service experience 

  • Bilingual (language requirement per need) 

Location: On Site 

Target base salary range is $20.00-$24.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Who we Are 

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:   

 

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

  • Up to 4% matching 401(k)   

  • Employee Stock Purchase Plan (10% share discount)   

  • Tuition reimbursement   

  • Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) 

  • Paid sick leave as determined by state or local ordinance, prorated based on start date 

  • Paid holidays (7 days per year, based on start date) 

  • Paid volunteer time (3 days per year, prorated based on start date) 

 

 

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.  

  

In our more than 1,300 branch locations and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.   

   

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.  

 

KEY WORD TAGS 

Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit 

 

Key Word Tags

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee




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By applying, a OneMain Financial account will be created for you. OneMain Financial's Privacy Policy will apply.