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Retail Service Specialist

Tidewater Auto Assoc Of VA Inc
Posted 11 days ago, valid for 14 days
Location

Suffolk, VA 23435, US

Salary

$15.62 - $18.75 per hour

info
Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts
Wellness Program

By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.

Sonic Summary

info
  • The Retail Service Specialist assists members with Auto Travel needs and provides related counsel, including travel materials like maps and Tour Books.
  • This position requires processing travel requests, promoting AAA products, and resolving member complaints, with a focus on customer service.
  • Candidates should have at least 1-2 years of experience in a customer service role, preferably in travel or retail.
  • The salary for this position is competitive, and employees enjoy remarkable benefits such as health coverage, a 401(K) plan with company match, and tuition assistance.
  • Auto Club Enterprises, the largest federation of AAA clubs, values diversity and is committed to delivering legendary service to its 17 million members.
Retail Service Specialist

Assists members with Auto Travel needs and provides counsel on related subjects. Provides maps, Triptiks, Tour Books, and other travel related materials. Promotes and sells AAA products and services.

Assists members with Auto Travel requests; offers club services. Verifies key information with member and utilizes established procedures to record information necessary to fulfill service. Processes requests for travel routings, hotel reservations, and other auto travel services. Cross sells travel related products and promotes and sells land packages, travel money products, gift cards, and AAA Visa Card. Handles frequent referrals from other departments; conducts research using multiple sources to determine answers. Participates in the resolution of member complaints related to auto travel. Receives and unloads travel material shipments as needed.

Remarkable benefits:
ā€¢Ā Ā  Ā Health coverage for medical, dental, vision
ā€¢Ā Ā  Ā 401(K) saving plan with company match AND Pension
ā€¢Ā Ā  Ā Tuition assistance
ā€¢Ā Ā  Ā PTO for community volunteer programs
ā€¢Ā Ā  Ā Wellness program
ā€¢Ā Ā  Ā Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity ā€“ we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.ā€

AAA is an Equal Opportunity Employer

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By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.

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