JBLM Technical Support Technician (TST) Manager

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems sector (NGDS) is seeking a Technical Support Technician (TST) Manager 1 to join our growing team of diverse professionals at Joint Base Lewis-McChord in Washington. This position is contingent upon program award. Responsibilities: Leads the Technical Support Team to provide training units with the simulation environment and mission command stimulation that fulfills exercise planning documents provided by training units. Leverages understanding and wide application of technical principles, theories, and concepts in virtual systems. Often works independently with general or no direction. Develops approaches to solutions and independently make decisions that do not result in serious program delays or considerable expenditure of resources. Maintains inter-organizational and outside customer contacts and represents the organization in providing solutions to difficult technical issues associated with specific projects. Interprets exercise planning documents to best install and configure hardware, software, and networks on physical or virtual systems running Microsoft Windows (Pro and / or Server) and RedHat Linux operating systems. Uses best judgement to fill in needed information for system configuration and operation. Evaluates error messages, system / program logs, observed system operation deviations, etc. to best evaluate problems and attempt corrective action when system errors occur. Escalates relevant problems to team manager when issues require outside support and authors problem tickets with sufficient descriptive detail to allow help desk to understand issue(s) at hand. Employee will follow all applicable Information Assurance (IA) protocols defined by the Department of Defense (DoD) and the customer. Maintains all applicable DoD security technical implementation guides (STIGs), operating system and application patches for all systems under their responsibility. Ensures that backups of critical data are done within the capabilities and specifications provided by the customer. Maintains user accounts on system(s) to which the employee administrates under DoD and / or system specific authority to operate documentation. Serves as shift lead over junior systems analysts during shift work periods. Provides subject matter expertise in the areas of systems administration, military simulations, and stimulation of military tactical systems by simulation systems. Shall be proficient with current and future versions of simulation operating software and hardware fielded to the Mission Training Complex (MTC).