Intake and Referral Specialist (1020)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Intake and Referral Specialist who wants to make an impact in the lives of children and families.

Purpose & Impact:

The Intake/Referral Specialist is responsible for accepting all incoming referrals, admitting new clients, setting up assessments, and communicating with case managers, caregivers, and staff. Responsible for identifying a wide range of community resources and providing information and referrals to Center participants. 

Essential Functions:

• Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
• Develop and maintain mutually respectful, positive relationships with families to promote strong child and family outcomes
• Provide families with timely referrals to services.
• Participate in the enrollment of families as Center members.
• Assist parents with understanding Center membership and services in order to encourage and promote family engagement and overall child development.
• Document services provided to families and conduct follow-up as necessary.
• Assist in planning Center activities, encourage parent participation in Center activities, and obtain feedback from parents regarding the level of satisfaction with the services they receive.
• Maintain records and document services provided into the data management system in a timely manner
• Participate in the evaluation of Center services.
• Attend family support team meetings, staff meetings, staff trainings, collaborations and planning meetings.
• Develop relationships with other community-based service providers.
• Identify services currently available and those needed by families
• Organize, prioritize and complete all work assignments by the established deadlines.
• Participate in recruiting volunteers from the community.
• Part of a team of Center staff, sharing best practices, collaborating, and reporting to the Center Manager.
• Other duties as assigned.

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Understand the value and foundation of the Protective Factors framework.
• Practice Family Support Principles
• Cross trained to perform daily operating procedures.
• Participate in Center events and work to support contractual outcomes.
• Obtain training in the Center data system: Attendance and Needs Tracking System and maintain member confidentiality.
• Bilingual employees may be needed to review and/or translate (verbal or written communications)
• Attend mandatory trainings and perform other duties as assigned.

Physical Requirements:

• Must have a high level of energy, positive attitude, adaptability to irregular hours.
• Work flexible hours to include some evenings and Saturdays.

Education:

Associate degree in social work or related field required. Bachelor’s Degree preferred.

Experience:

• A minimum of two years’ experience in an administrative assistant or customer service-related position.
• Bilingual (English/Spanish) required.

Skills:

The Specialist possesses the desire to hear each family story, commit to identifying a wide range of resources to navigate information and referral for participants who call or walk-in to the Center.

• High quality customer service skills.
• Demonstrates skills in planning, organizing, and managing multiple functions and complex processes.
• Knowledgeable of Hillsborough County child serving systems and community resources.
• Knowledge of Children’s Board policies

Principal Accountabilities:

• Reports to Center Manager.
• Team player with co-workers and administrators.
• Accurate complete and timely submission of required documents and reports.
• Liaison to community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information.

Why work for LSF?  

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.    

Amazing benefits package including: 

• Medical, Dental and Vision 
• Teladoc (24/7 online access to doctors) 
• Employee Assistance Program (EAP) 
• Employer paid life insurance (1X salary) 
• 13 paid holidays + 1 floating holiday 
• Generous PTO policy (starting at 16 working days a year) 
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement 
• Tuition reimbursement  

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.